MST-Department of Management Science
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Item Project Management Dynamics and the Implementation of Kenya Medical Supplies Authority Projects in Nairobi City County, Kenya(Kenyatta University, 2025-11) Mutegi, PetersonAn assessment of key project performance indicators revealed that the project management function at the Kenya Medical Supplies Authority (KEMSA) has continued to encounter notable challenges, particularly in meeting implementation milestones, maintaining project schedules, and managing operational risks. Limited managerial expertise has contributed to reputational decline, financial strain, and reduced operational effectiveness. In response to these concerns, the present study examined the extent to which project management dynamics influence the implementation of KEMSA projects in Nairobi City County, Kenya. The study specifically focused on the effects of organizational structure, resource allocation, monitoring and evaluation practices, and employee empowerment on project performance. The study was grounded in the Resource-Based View, Institutional Theory, Contingency Theory, and Structural Empowerment Theory. A descriptive research design was adopted, and data were collected from 86 respondents drawn from a target population of 109 KEMSA employees, health officials, and service providers within Nairobi City County. Questionnaires were utilized as the primary data collection instrument. To ensure instrument validity, a pilot study was conducted on four KEMSA-related projects, representing 5–10 percent of the sample. Reliability was confirmed using Cronbach’s alpha coefficient. Quantitative data were analyzed through descriptive statistics, including means and standard deviations, and results were presented using tables, charts, and figures. Multiple regression analysis was used to establish the relationship between the independent variables and project implementation outcomes. The findings demonstrated that effective project implementation was closely associated with a well-defined organizational structure, adequate resource mobilization, comprehensive monitoring and evaluation systems, and employee empowerment. A structured and clearly articulated organizational hierarchy enhanced information flow and facilitated swift and informed decision-making. Adequate financial and material resources enabled timely procurement of critical medical supplies, ensuring that healthcare facilities remained sufficiently stocked to provide uninterrupted services. Monitoring and evaluation practices enabled the institution to identify successful strategies and areas requiring improvement, thereby supporting timely adjustments and responsible allocation of resources. Employee empowerment was also found to improve motivation, job satisfaction, and staff retention, all of which positively influenced project performance. The study recommends that KEMSA clearly define roles and responsibilities within its operational structure to promote accountability and strengthen decision-making processes. The organization should further enhance collaboration with private sector partners to co-finance initiatives, share technical expertise, and optimize resource utilization. Project objectives should be aligned with national health priorities to ensure strategic relevance and improved service delivery outcomes. Additionally, regular capacity-building and skills-enhancement workshops should be institutionalized to strengthen both technical and interpersonal competencies required for successful project execution.Item Financial Risk Management Practices and Financial Performance of Tier One Commercial Banks in Kenya(Kenyatta University, 2025-11) Muigai, Peter NjauThe economic landscape and the financial infrastructure in Kenya is predominantly controlled by financial institutions such as commercial banks. These include the banks classified as Tier 1 banks. However, their financial performance has raised concerns due to the inherent risks involved. In 2021, there was a 6.7 percent increase in doubtful loans and a 13.0 percent increase in loss loans and advances. Continuing into 2022, the doubtful loans category saw a 13.6 percent increase, while the loss loans and advances category experienced a 13.5 percent increase. This study mainly delved into establishing the influence of risk management practices on the financial performance of banks in the Tier 1 category. The specific objectives included; the influence of market, liquidity, credit risk and operating risk management on performance of Tier 1 banks in Kenya. Theories used included; financial distress, risk management and organizational performance theory. Both descriptive and explanatory research designs were utilized. Study’s population comprised 9 Tier 1 banks in Kenya. A census of all the nine Tier 1 commercial Banks was conducted since the target population was not large. Secondary data in form of the bank’s annual financial reports was compiled using a collection sheet. The data source was the Kenya’s Central Bank’s Supervision Reports in five-year duration, starting 2018 to 2022. Moreover, descriptive and inferential statistical analysis was carried out. Descriptive statistics included mean and standard deviation whereas inferential statistics consisted of Pearson correlation analysis and multiple regression models. The diagnostic tests included Hausman, multi-collinearity, normality, heteroscedasticity and autocorrelation tests. The study findings indicated that unit increase in liquidity risk management resulted in an increase in ROA of the Tier 1 banks. The result further indicates a positive though insignificant correlation between liquidity risk management and performance. In regard to the influence of credit risk management on financial performance, the results indicated a positive and significant relationship between credit risk management and performance. In regard to the influence of operating risk management on performance, findings revealed that a unit rise in operating risk management results in growth in ROA of the Tier 1 banks. The results additionally indicate an affirmative and substantial connection between operating risk management and performance. In regard to the influence of market risk management on performance, the results indicated that a rise in market risk management causes a rise in ROA of the Tier 1 banks. Moreover, the results indicate a positive and significant relationship between operating risk management. However, the results noted that all the financial ratios for all the banks under study were volatile, showing upwards and downward trends. The study recommends that fluctuations in liquidity ratios reported over the five year period have to be addressed by maintaining a balanced portfolio of liquid assets and increase total liquid assets relative to short-term liabilities. Furthermore the entities under study should adopt lending in line with the estimated risks of each borrower through credit score rating. In order to better manage the liquidity of the banks under study the entities under study should augment the total liquid assets relative to short-term liabilities. There is a need to implement key risk indicators that will help to identify and respond to changing risk in order to address the operational risks. In regard to the market risk management, the banks should instigate of tight internal controls aimed at combating fraud, forgery and hacking which results in poor banks’ performance. In order to address the volatility observed in all the financial ratios, it recommended that the Tier one Banks need to devise strategies that will increase pre-tax profit and reduce the amount of non-performing loans in order to stabilize the financial ratios.Item Project Procurement Planning and Performance of Projects at Kenya Electricity Generating Company(Kenyatta University, 2025-09) Musyimi, Anna MbesaKengen initiatives necessitate a comprehensive strategic framework for effective execution. Nonetheless, the organization encounters constraints in funding, human resources, and equipment that impede the timely delivery of projects. Unanticipated occurrences such as adverse weather conditions, disruptions in the supply chain, and alterations in regulatory frameworks have led to delays and escalated expenses. Furthermore, Kengen was unable to fulfill a pivotal strategic objective pertaining to the Hydro Plaza Building in Seven Folks due to delays in payments, complications in procurement, and unforeseen project tasks. Consequently, this investigation aimed to explore the impact of project procurement planning on the efficacy of initiatives at the Kenya Electricity Generating Company. The specific aims of the research were to determine the influence of procurement project planning technology, procurement financial planning, project procurement supplier selection, and procurement time planning on the performance of projects at the Kenya Electricity Generating Company. The contingency theory, gray system theory, and resource-based perspective theory were used to guide the study. For this study, a descriptive research design was used. Five projects of the Kenya Electricity Generating Company were included in the target demographic for this study. 95 respondents participated, including 70 members of the project team and 25 project managers in charge of these activities. Because of the small population, a thorough census with 95 respondents was carried out. Ten respondents participated in the research's pilot study, which was conducted at the Kenya Power and Lighting Company in Nairobi City County, Kenya. The questionnaire was validated using face, criterion, and content validity. Reliability of the Likert scale questions was assessed with Cronbach's alpha, targeting a coefficient of 0.8. Qualitative data from open-ended questions were analyzed through content analysis and presented narratively. Quantitative data were collected via questionnaires and analyzed using descriptive statistics, including mean and standard deviation, along with multiple linear regression to explore relationships between variables. The findings were presented in tabular and graphical formats. This research endeavors to furnish valuable insights for Kengen's management, the national government, and policymakers in comprehending how project procurement planning influences project performance. The study found a statistically significant relationship between the organization's project performance and the procurement project planning technology, financial planning, time planning, and supplier selection. The study concludes that the integration of technological solutions is acknowledged and appreciated by the employees within the organization. Financial planning is instrumental in identifying the most cost-effective suppliers and procurement strategies, thereby ensuring the efficient utilization of resources. When procurement timelines are adeptly managed, organizations can devise strategies tailored to meet the distinct requirements of each procurement need. Selecting reputable suppliers guarantees that the materials and services provided conform to the requisite quality standards, thereby minimizing the risk of defects and the necessity for rework. The research recommends implementing comprehensive procurement management software that integrates with existing systems to optimize processes, improve data accuracy, and enhance collaboration. Additionally, the organization should consider market conditions, supplier capabilities, and pricing trends for informed procurement decisions. The organization should develop standardized procurement procedures to minimize delays caused by inconsistent practices. The organization should clearly outline the technical, financial, and operational requirements for suppliers.Item Project Management and Performance of Residential Construction Projects in Nairobi City County, Kenya(Kenyatta University, 2025-10) Oyier, MercyIn the last five years, Nairobi City County has witnessed an alarming trend of residential building collapses, a stark manifestation of profound project performance failures. These catastrophic events are often symptomatic of a systemic failure to adhere to construction specifications and standards. This is supported by a 2022 report from the National Construction Authority, which revealed that approximately 60% of building collapse incidents in Kenya were directly linked to non-compliance with approved architectural and structural designs, alongside the use of substandard materials. Thus, the current study aims to explore how project management practices influence the performance of construction projects in the study area, especially in residential spaces. In realizing this aim, the research concentrated on realizing the objectives: to investigate how quality management affects the performance of construction projects, how regulatory environment affects the performance of construction projects, how project resource scheduling affects the performance of construction projects, and lastly how project stakeholder management affects the performance of construction projects in Nairobi City County, Kenya. The institutional theory, total quality management theory, resource-based view, and stakeholder theories informed the study’s variables. These variables entailed project management practices, including quality management, regulatory frameworks, project resource scheduling, and project stakeholder management (independent variable), and project performance. The descriptive research design guided the data collection and analysis processes. The target population is 15,282 project managers representing each of the completed projects in Nairobi City County by 2025. Using a stratified random sampling, data was collected from the targeted 50 residential construction projects completed within the last five years across Nairobi, with a sample size of 389 respondents. The respondents comprised the contractors, project managers, and employees of the targeted projects. Semi-structured questionnaires were the primary data collection tools, with the focus being the gathering of qualitative and quantitative data. 282 respondents participated in the study, who completed and returned the instruments after administration. A pilot test and the Cronbach alpha values for all the study variables met the recommended 0.70 threshold, guaranteeing reliability. The current study aimed to ensure that the questionnaires maintained great extents of sampling, construct, and face validity. The obtained data were analyzed using thematic analysis for the qualitative data and descriptive and inferential statistical analyses. Findings indicated that quality management, regulatory environment, project resources scheduling, and stakeholder management positively affect project performance, with project resources scheduling having the greatest influence. The study emphasized the advantage of effectively allocating resources, timely regulatory compliance, and strong stakeholder engagement in achieving project success. Recommendations included adopting digital tools for resource management, appointing a regulatory liaison, implementing continuous quality improvement frameworks, and using digital platforms for stakeholder engagement. Future research could explore the impact of leadership styles and external economic factors on project performance.Item Project Management Process and Sustainability of Water and Sanitation Projects by Athi Water Works Development Agency in Nairobi City County(Kenyatta University, 2025-05) Weibe, Zablon MogesiProject sustainability over the past decade has gained a wide cognition as a fundamental aspect in most fields. In Water and Sanitation Projects (WASP) in particular, sustainability is a concern particularly in developing countries where limited access to good quality water and sanitation services is a major problem in especially in most urban communities. In Kenya, despite access to safe water and improved sanitation being a constitutional right, inadequacy of water and sanitation services remain a major problem confronting many people in the country. The sustainability of WASP is therefore questionable which makes it necessary to interrogate project management process in WASP and it ability to ensure sustainability of the projects. This study therefore interrogated how project management process influences sustainability of WASP focusing on the projects by Athi Water Works Development Agency. This was with the intent of assessing how project planning, resources allocation, stakeholders’ involvement and monitoring and evaluation influence sustainability of WASP in Athi Water Works Development Agency in Nairobi City County. The investigation was based on descriptive survey research design, covering 17 completed WASP within Nairobi City County. The census approach was applied where all the 17 projects were covered. Data was collected using a semi-structured questionnaire. A questionnaire was administered to 39 staffs in AWWDA including the chief executive officer (C.E.O), departmental managers, divisional managers and head officers (in charge of the technical operations in the divisions). Qualitative and quantitative analytical methods were employed to analyze the data, and the results presented in tabulated form, graphs and pie charts and interpreted accordingly. Findings revealed that project planning, stakeholders’ involvement, and monitoring and evaluation have significant positive effect on project sustainability. However, resources allocation was found to have insignificant effect on project sustainability. The study recommends among other measures that AWWDA should keep up the good project planning and it must relook into how resources allocation in the projects is been managed to ensure that the same is done in such a manner that it actually benefits the project and hence the project beneficiaries for improved sustainability.Item Mobile Banking Dynamics and Growth of Small and Medium Enterprises in Nairobi City County, Kenya(Kenyatta University, 2025-06) Sikuku, DominicThe sluggish growth of Small and Medium Enterprises (SMEs) in Nairobi City County, Kenya, was attributed to challenges such as inadequate levels of financing, limited assets, revenue and stock losses through theft, and poor record-keeping practices. The aim of the study was to examine the influence of mobile banking dynamics on SME growth, focusing on the effects of ICT Infrastructure, Users’ Capability, Management Support, and Information Management. Grounded on the Diffusion of Innovation Theory, Task Technology Fit, Unified Theory of Acceptance and Use of Technology, and Theory of Reasoned Action, the research utilized descriptive design. Data were collected using closed-ended questionnaires from a targeted population of 1,041 financial SMEs, with a sample of 288 respondents selected through stratified sampling. Secondary data were sourced from financial statements, and both regression and descriptive and analyses were employed to interpret the data. The findings revealed that Mobile Banking Management Support and Mobile Banking Information Management had statistically significant positive effects on SME growth. These variables were identified as critical drivers of resource mobilization, decision-making, and operational efficiency. In contrast, Mobile Banking ICT Infrastructure and Mobile Banking Users’ Capability Services demonstrated positive but statistically insignificant contributions, highlighting the need for complementary strategies, such as improving digital literacy and access to resources, to maximize their practical impact. Adjusted R-square value indicated that the model collectively explained a substantial portion of the variance in SME growth. The study concluded that management support and information management should be prioritized as critical enablers of SME growth. ICT infrastructure and user capabilities, though not statistically significant, remain practically important and require targeted interventions to enhance their effectiveness. Recommendations include improving SMEs’ access to ICT resources, enhancing user training programs for mobile banking systems, strengthening managerial support structures, and adopting robust information management systems to improve decision-making and stakeholder engagement. The study also emphasized the need for future research to explore studies focusing on larger enterprises and other geographical regions for broader generalizability. This study provided valuable insights for stakeholders, policymakers, researchers, and academicians, underscoring the strategic role of mobile banking in fostering SME growth and sustainability.Item Monitoring and Evaluation Dynamics and Performance of Construction Projects in Public Junior Secondary Schools in Nairobi City County, Kenya(Kenyatta University, 2025-03) Wambua, Patrick MengeaBuilding and renovation of the public junior secondary schools in Nairobi City County, Kenya hold a pivotal role in ensuring the region's youth have access to quality education and infrastructure. Despite the significant investments made in these projects, there's a pressing issue that hampers their success: the monitoring and evaluation of their performance. This challenge is multifaceted and encompasses several aspects hindering the effective execution of projects in public junior schools. Thus, it is important to establish how M&E dynamics influence the performance of construction projects in Nairobi City County, junior secondary schools in Kenya. However, this study focused on the following research questions; Testing the level of stakeholder involvement and its impact on construction projects in Nairobi City County, Kenya’s public junior secondary schools, examining the extent of M&E planning and its influence on project performance, determining the influence of M&E staff training on project performance, and analyzing the effects of budgetary allocation on project performance. In the investigation, the study adopted the descriptive survey research method. The study targeted 188 classroom projects in Nairobi city county, Kenya, 72 administration blocks, 100 water projects, and 72 dining halls. The sample involved 209 projects implemented in the 35 selected local secondary schools. A rate for responses of 77. 9 percent was obtained from 163 people who returned the filled questionnaires. To gather primary data, ‘semi-structured questionnaires' were used. It was also ensured that all the data collected was completely checked and arranged before being arranged into the SPSS statistics data editor, in so doing, the data was made more presentable and easier to work on. This programme was useful in data analysis. To enhance the readership of the data, tables, pie charts, and bar charts were employed in presenting the findings. In addition, mean, mode, and median averages were calculated to enable presentation of prominent outcomes. Besides, to show the importance of the investigated relationships as well as to estimate the influence of the independent factors on the result variable, regression analysis and correlation coefficients were also used. According to the study undertaken, there is a vigorous positive relationship between the extent of stakeholder involvement and the accomplishment of the project, which means that the more involved the stakeholders, the higher the performance of the project. Also, M&E planning was significantly related to project performance indicating that the quantity and quality of planning for M&E activities enhance the performance of projects. Also, the funds provided showed a significant relationship with project performance proving the importance of sufficient resources as a determinant of project success. On the other hand, findings indicated a negative relationship between M&E staff training and the project performance. According to the study, more research should be conducted to formulate policies that encourage continuous professional development of M&E personnel who are involved in construction projects. This may involve providing incentives for the staff to undertake proper training activities that may call for the understanding of the related training programs, encouraging the sharing of information and communication among the staff members, and capacity enhancement for adequate M&E skills and abilities. Further research in this area might be carried out to assess and clarify how staff skills affect project performance.Item Enterprise Resource Planning System Integration and Performance of Commercial Banks in Embu County, Kenya(Kenyatta University, 2025-04) Njue, Deborah KarimiCommercial banks serve as fundamental growth engines for the economy. However, they encounter continuous challenges throughout their system infrastructure base, transaction security systems, and delivery of services and data communication networks. The existing system deficiencies create unsatisfied customers while increasing operational expenses alongside reduced financial results. Research shows insufficient evidence about Enterprise Resource Planning (ERP) systems integration's effects on banking efficiency. Researchers studied the effects of ERP system integration on commercial bank performance within Embu County of Kenya. The research design consists of a description, and the study measures ICT employees in ten commercial banks. The study population comprises 240 employees in software engineering, database administration, network administration, and application development departments. The stratified random sampling method chose a representative group of 60 respondents. Qualified data was obtained through established questionnaires, which led to descriptive and inferential statistical assessments. Operational success in the banking sector depends heavily on two factors: data communication performance (β=0.368, p<0.05) and service delivery efficiency (β=0.326, p<0.05). This study establishes that Transaction Security (β=0.224, p<0.05) and System Infrastructure (β=0.148, p<0.05) bring positive impacts on bank performance but with reduced magnitude. The research shows that well-developed ERP systems improve security protection and information dependability, building customer confidence and making organizations more resilient to operational disruptions. The analysis shows that ERP architecture fails to enhance every organizational competency, as first believed. Research indicates that ERP systems become effective in digital banking by requiring strategic deployment and ongoing enhancement despite providing foundational organizational structures. The findings only make assertions that directly correspond to statistical evidence, thus eliminating hypotheses that predict improvement in organization-wide efficiency. To achieve ERP integration success, commercial banks should allocate funds for cybersecurity measures, optimize data communication channels, and continuously update their infrastructure to improve performance. Financial institutions must implement an ERP solution with multi-phase deployment that matches operational requirements. After implementing ERP tactics, future studies must analyze both organizations' prospects for financial stability and customer service standards. The research fills important gaps in ERP system adoption, adding to banking digitalization research while giving policymakers, banking executives, and IT professionals practical advice about operational effectiveness using technology improvements.Item Project Lifecycle Management and Performance of Kenya Slum Upgrading Projects in Nairobi City County, Kenya(Kenyatta University, 2025-05) Nkowua, Ken SaiyalelProject delays and budget overruns were usually encountered due to an overlook of potential risks. Insufficient information and ineffective management of projects not only caused project cost overruns and completion delays but also led to terminations before completion. Therefore, this study sought to investigate the influence of project lifecycle management on the performance of Kenya slum upgrading projects in Nairobi City County, Kenya. The specific objectives of the study were to investigate the influence of project initiation, project planning, project execution, and monitoring and evaluation on project performance. Theories guiding the study included portfolio theory, resource-based view theory, contingency theory, and systems theory. This study was carried out using a descriptive research design. The target population in this study consisted of 11 slum upgrading projects in Nairobi City County. The target respondents were 100 individuals, comprising 10 project managers and 90 project team members from the County. A census of 100 respondents was conducted. This study utilized questionnaires as a data collection tool for all respondents. Questionnaires were piloted with 10 respondents. Content validity was ensured to establish clarity and simplicity of the questionnaires. Reliability was measured using the Cronbach alpha test. Quantitative data were analyzed using descriptive statistics such as mean and standard deviations. Inferential statistics involved the use of correlation analysis and multiple regression analysis. The findings were presented using tables and figures. The findings indicate that effective project initiation is crucial for establishing clear objectives and engaging stakeholders, thereby laying a solid foundation for project success. In terms of project planning, a comprehensive approach is essential, as it mitigates risks and aligns activities with stakeholder expectations, significantly enhancing overall performance. Effective execution strategies, characterized by clear communication and resource management, further contribute to project success by ensuring timely and quality deliverables. However, M&E practices reveal moderate effectiveness, emphasizing the need for better feedback mechanisms and adaptability to improve project outcomes. Collectively, these findings underscore the importance of prioritizing initiation, planning, and execution while enhancing M&E systems to improve the overall effectiveness of slum upgrading projects.Item Management Information System Capabilities and Performance of Hospitals in Mombasa County, Kenya(Kenyatta University, 2025-07) Masika, Innocent WanyonyiUneven progress in the adoption and usage of management information systems in the Kenyan health sector has substantially affected the performance of hospitals. Time lag has been observed in reports submission to the Ministry of Health, contributed by improper documentation. Cyclic medical products’ stock-out is now common, and hospitals in Mombasa County are experiencing slow patient turnaround for patients seeking healthcare services. This study, therefore, aimed to examine the influence of MIS capabilities on the performance of level 4 and 5, public and private hospitals in Mombasa County, Kenya. Specifically, the study sought to establish the influence of service delivery automation, system management, data security, and information quality on the performance of hospitals in Mombasa County. The study was anchored on Systems Theory, Technology Acceptance Model, Unified Theory of Acceptance and Use of Technology, and Resource Based View Theory. A descriptive research design was adopted, targeting 318 technical ICT specialists working in 31 level 4 and 5, private and public hospitals in Mombasa County. A sample size of 96 respondents participated in the study, representing 30 percent of the target population and selected using stratified random sampling technique. Primary data was collected using a semi-structured questionnaire. A pilot study was conducted to test the instrument’s reliability, measured using Cronbach’s Alpha, while expert view was utilized to achieve content validity. Questionnaire distribution was through drop and pick method and using Kobo Toolbox Data Collection link where necessary. Data collected was subjected to descriptive, relational, and inferential analysis. The study revealed that service delivery automation, system management, data security and information quality had a positive significant influence on the performance of hospitals in Mombasa County. The study concludes that service delivery automation enhances the patient flow because automated appointment scheduling as a sub-system can reduce the time patients spend waiting for consultations and treatments. Effective system management ensures optimal resource allocation within hospitals and can help hospitals prioritize the use of medical supplies, equipment, and human resources. Patients are more likely to seek medical care and share sensitive information when they trust that their data is secure. High-quality information ensures that patient records are accurate and up-to-date, which is crucial for effective diagnosis and treatment. The study recommends that the hospitals should transition from paper-based records to comprehensive electronic health records systems. Transitioning to comprehensive EHR systems can streamline patient data management, improve communication among healthcare providers, and enhance patient care coordination. The hospitals should perform thorough assessments of existing data security measures to identify vulnerabilities and areas for improvement.Item Dynamics Global Sourcing and Vendor Benchmarking Performance at Kenya Airport Authority(Kenyatta University, 2025-03) Mbithi, Lucy KaswiliKenya Airports Authority faces challenges in efficiently overseeing its suppliers. The authority must deal with challenges like security. It was unclear if the fire was intentionally set, and it may have exposed weaknesses in airport security protocols, raising security concerns. With the steps Kenya Airports Authority has taken to implement dynamics global sourcing, including adoption of e-auctioning and e-tendering systems, there still appear to be some factors that are impeding the procurement process. It's possible that procurement irregularities affected a portion of government's flagship project at the Kenya Airports Authority. The main objective of the research was to evaluate the influence of dynamics global sourcing on vendor benchmarking performance at Kenya Airport Authority. Specific objectives were to examine the influence of international aviation suppliers, international industry standards, international economic trends, and international cross-border collaborations on vendor benchmarking performance at Kenya Airports Authority. Agency theory, relational view theory and transaction cost analysis theory were study's guiding theories. Descriptive research design was used for this investigation. Kenya Airports Authority supply and procurement department was the focus of the study. Population under study comprised 89 employees employed by the organization in that department. There was an 89-respondent census conducted. Data was collected using a structured questionnaire as the instrument. During the evaluation at Kenya Airlines, eight surveys were examined. The questionnaires' content validity was employed in this study to ensure their validity. The Cronbach alpha test was utilized to evaluate the reliability of the questionnaires. The quantitative data from the study was analyzed using descriptive statistical analysis, which involved calculating the mean and standard deviation. Tests for multicollinearity, linearity, normality, and autocorrelation were all included in the diagnostic panel. To further ascertain the degree to which variables influence one another, the study employed inferential statistics. The study found that vendor benchmarking performance at Kenya Airports Authority was positively and significantly impacted by international industry standards, global aviation suppliers, global economic trends and cross-border collaborations. The study concludes that the international industry standards play a crucial role in helping organizations ensure that their suppliers meet quality requirements, minimize the risk of defects and delays, and enhance trust and confidence in their supply chain. Collaborating with renowned suppliers from various countries provides us with the ability to enhance cost efficiency, expedite the time it takes to bring products to market, and enhance the overall quality of our offerings. The organization can utilize the global economic trends to establish practical and attainable objectives, track its advancement, and assess outcomes. Cross-border collaboration provides numerous benefits such as access to more dependable data and information, cost and risk reduction, increased learning and innovation, and improved relationships and reputation. The study recommends that in order to fully leverage the benefits of international industry standards as a dynamics global sourcing norm and address any obstacles, it is crucial for the organization to follow certain recommended procedures. The organization should carefully choose suppliers who can offer the best value based on various factors such as quality, delivery, reliability, and price. Utilizing industry benchmarks and trends, companies have the opportunity to enhance their vendor expenses, resulting in substantial cost reductions and increased effectiveness. Cross-border collaboration requires careful planning and execution. To use it effectively, the organization should first define its objectives and scope, such as the specific topic, issue, or process it wants to compare and improve, and the key performance indicators or metrics it wants to measure.Item Participatory Monitoring and Evaluation and Performance of County Government-Funded Infrastructural Development Projects in Bomet County, Kenya(Kenyatta University, 2024-06) Koech, Kipkorir ElishaInfrastructural projects are fundamental in the development and functioning of communities, economies, and environments. Their significance can be understood through economic growth, social development, environmental impact, connectivity, and mobility. Infrastructure development in Bomet County has encountered numerous challenges, including insufficient funding, suboptimal project designs, resistance from local communities, and delays caused by bureaucratic processes. According to the County Government of Bomet report 2020, above 60% of road construction projects started within the past three years have either been delayed or remain incomplete. These obstacles hinder effective service delivery and highlight the need for better project planning and stakeholder engagement to ensure timely and successful implementation. Most projects have surpassed their expected costs by 20-50%, leading to incomplete work. Furthermore, 30% of roads show deterioration within a year, and only 15% of completed projects receive adequate maintenance. A well-constituted M&E membership is needed to enable extensive evaluation of infrastructural projects. The main goal was to find out participatory M&E and performance influence in infrastructural projects that are paid for by the devolved government in Bomet in Kenya. The distinct goals of the research were to find out the effect of participants’ technical expertise, teamwork, motivation, and managerial skills on the achievement of infrastructural projects paid for by the Bomet County Government. This study utilized Stakeholder, agency, resource mobilization, and Vroom expectancy theories. This research deployed a descriptive and explanatory survey research design. The population targeted was 278 County government-funded infrastructural projects in Bomet County, which include road, water, health, education, and agricultural projects. This research targeted stakeholders in the County Government, County Assembly, Contractors, and the public in Bomet. The study sampled 139 projects using stratified random and simple random sampling. The respondents were 201, comprising 139 community members, 20 technical experts,32 local contractors, and 10 county officials. Information was gathered by using surveys. The questionnaires were designed, and this formed a primary data feed for this research. Data was gathered and scrutinized, descriptive statistics were utilized, and visualization was done by way of tables. Motivated participants are more likely to provide accurate and comprehensive data during monitoring and evaluation (M&E) processes. Participants with robust management skills can contribute to more effective project planning and design. Findings revealed that Participants’ technical expertise (Mean = 4.26, SD = 0.86), Participants’ teamwork in M&E (Mean = 4.33, SD = 0.665), Participants’ Motivation in M&E (Mean = 4.26, SD = 0.740), and Participants’ Management Skills in M&E (Mean = 4.44, SD = 0.563) were highly rated as crucial for project success. Statistically significant variables included technical expertise, teamwork, motivation, and management skills, which positively influenced project outcomes, whereas infrastructural project performance was not statistically significant. The study concludes that enhancing technical expertise, teamwork, motivation, and management skills in M&E is important for enhancing the quality and effectiveness of infrastructural projects in Bomet County. The research recommends regular workshops, tailored training, and digital tools to strengthen technical, M&E, and management competencies, ensuring successful project implementation and sustainability.Item Monitoring & Evaluation Practices and Performance of County Funded Health Projects in Mombasa County, Kenya(Kenyatta University, 2025-02) Makau, June Matheicounty-funded health programs have a positive impact on the county's economic and social development. The monitoring and evaluation of health projects, particularly in the County governments are not completed on time despite significant resources allocated to their implementation and despite the fact that these projects significantly improve the lives of community members, necessitating an intervention. According to the literature currently available on County Integrated Development Plans, Mombasa County has a high number of health initiatives that have been started since 2014 and an equivalent number of these projects that have stalled or failed completely. The main cause of this stalling or failure has been posited as the absence of a system for monitoring and providing feedback on the projects' implementation and development. A monitoring and evaluation system can offer an intervention. Therefore, the goal of this study is to determine how monitoring and evaluation procedures affect the effectiveness of county-funded health projects in Mombasa County. The study’s specific objectives are to determine how the effectiveness of county-funded health projects in Mombasa County is affected by stakeholder participation, resource allocation, project management expertise, and monitoring and evaluation mechanisms. Cross-sectional research design was used for the study. The target population, and hence the unit of analysis of the study were 32 county-health projects in Mombasa County. Through stratified random sampling technique, a sample of 102 respondents was selected. The sample respondents comprised mainly key members of project implementation committee. The study was anchored on stakeholder theory, resource-based theory and program theory respectively. Primary data for the study were collected using semi-structured questionnaires and applied pick-and-drop procedure. Cronbach's alpha testing was applied to test for reliability of the data collection instrument. Further, both descriptive and inferential statistical data analysis were carried out. For descriptive statistical analysis, findings were presented using tables and graphs as appropriate. Ordinary Least Squares Diagnostic tests, were carried out before the multiple regression modelling. Cronbach alpha coefficient above the threshold of 0.7 was obtained for all the explanatory variables of the study. This implied reliability of the data collection instrument. Results from the multiple regression model showed that all the predictor variables were statistically significant at α = 0.05 level of significance. More specifically, resource allocation was found to have the highest predictive power on County -health projects (β = 0.519, t = 2.403, α = 0.042) followed by stakeholder involvement (β = 0.438, t = 2.201, α = 0.035). Results for the other two predictor variables, M&E systems (β = 0.407, t = 0.122, α = 0.00) and project management expertise (β = 0.438, t = 2.916, α = 0.00) respectively. Drawing from the study findings, it is concluded that all the four posited predictor variables for county-health projects’ performance are statistically significant and sufficient for such project management decision making. Further, and arising from the findings, the study recommends that emphasis and efforts be made on adequate resource allocation and robust stakeholder involvement for better performance of such projects. For further research it is recommended that other predictor variables drawn from the other project management knowledge areas be studied and their predictive powers on performance be compared with current results for better understanding and knowledge creation.Item Organizational Characteristicsand Performance of Food Security Projects in Busia County, Kenya(Kenyatta University, 2025-03) Awori, RonaldSustainable food security in Busia County has proven to be a significant challenge due to the insufficient implementation of food security programs by the County. For instance, the initiative to provide free farming inputs aimed at increasing maize production by 30% has not materialized, and maize prices have plummeted from KSh150 to KSh 60 for two kilograms. Acquisition of 14 tractors at a subsidized rate has only managed to cover less than 20% of the cropland, falling short of the expected 40% coverage. Efforts to enhance the Wakhungu Fisheries Training and Seed Production Centre, which were intended to boost fingerling production by 50% and mechanize the dairy sector, have only achieved a 10% increase in productivity. Furthermore, the Cassava Factory and Simba Chai have remained inactive for the past three years due to low yields and ongoing issues with sugarcane at local sugar factories. This research aimed to investigate how organizational characteristics influence the effectiveness of food security projects in Busia County, Kenya. It specifically examined the roles of project leadership, planning, monitoring and evaluation, and communication. The study was grounded in a theoretical framework that included the leadership contingency model, the theory of change, and cybernetics theory. A descriptive survey research design was adopted, focusing on food security projects in Busia County as the unit of analysis, with a total of 737 respondents serving as the unit of observation. The research employed a stratified sampling approach, selecting participants through simple random sampling. Ultimately, sample comprised 259 individuals, including project managers and team members, with data collected using a semi-structured questionnaire. Which were distributed to 12 participants from Bungoma County. Validity of instruments was evaluated through content measures, while reliability assessed using Cronbach’s alpha. Qualitative data underwent content analysis and quantitative data were summarized with descriptive statistics; mean and standard deviation. Inferential statistics, such as correlation and multiple linear regression analyses, were conducted, along with diagnostic tests for multicollinearity and normality. Ethical considerations were taken into account for participant confidentiality and a clear explanation of the study's purpose. Regression coefficients for project leadership, project planning, monitoring and evaluation and communication were .805, .779, .708, and .830, respectively, indicating degree to which the variables could enhance the performance of food security projects in Busia County, Kenya. The study found that strong leadership in organizations focused on food security leads to efficient resource allocation, well-defined goals and successful strategy implementation. Organizational planning plays a crucial role in establishing clear objectives for food security initiatives. Monitoring and evaluation enable organizations to assess progress, pinpoint challenges and make data-driven decisions enhancing project results. Effective communication within organization facilitates coordination among various stakeholders in food security efforts. The study suggests that the county should implement capacity-building and training initiatives while promoting collaboration and partnerships among various stakeholders. To enhance organizational planning, the county should adopt a proactive approach, enabling project managers to foresee potential challenges and devise strategies to overcome them, which will ultimately result in more successful outcomes. The county should utilize digital tools, mobile applications or online platforms, to streamline data collection and analysis. It is essential for the county to maintain clear and consistent communication among all involved stakeholders, including government agencies, non-profit organizations, community members, and donors.Item Management Information System Integration and Performance of Small and Medium Enterprises in Embu County, Kenya(Kenyatta University, 2022-11) Kamau, Hannah WangechiAbstractItem Information Systems Usage and Performance of Private Health Care Facilities in Laikipia County, Kenya(Kenyatta University, 2022-05) Mbaaro, Margaret WanjiruI'cvlnnu;u.\\*c of the health care facilities has been a major health care concern in Kenya. This poor performance has been associated with information system usage. Despite different facilities assimilating these systems in their operations there are factors that affect the flow of information between departments and facilities across the sector thus affecting their overall performance. This study addressed information systems usage on performance among privateh«\.»\[\lluls within the County of Laikipia.The used research objectives entailed: to; establish effects of Staff literacy, information system characteristics, external factors and top management support on performances of private facilities offering healthcare within the County of Laikipia; and this was proved possible to study using descriptive research design. This study was anchored on the Diffusion of Innovation Theory Model (DOI), Technology Acceptance Model (TAM), Contingency Theory and the institution theory. There were 15 private healthcare institutions in the County of Laikipia being engaged where six members, two from the senior management level and four from operations level in each institution were given self-administered open ended questionnaires in order to collect primary data. Questionnaires were dropped and picked later from participants. The study employed descriptive survey was the applied research design. The target population was the private healthcare firms. The study employed stratified and purposive sampling applied in choosing six participants from 15 institutions. The study Analysis of the data was through a descriptive approach done with outcomes presented graphically, by use of tables and figures.Regression analysis was utilized using SPSS version 25.The study established that IT literacy level of the staff significantly impacts the use of information systems in hospitals thus affecting performance. The study also revealed that the characteristic of information systems significantly influences performance of the facilities. It is also evidenced that external factors also influences greatly the performance in healthcare. The study also indicated that top management support influences significantly the performanceof the facilities; health institution usage of information system has an effect on the overall performance and identified the need for different institutions to have integrated systems. The Study recommends that health facility stafT should receive continuous training on information systems as these impacts positively on the overall performance. The study also recommends that health information systems should be integrated from department to department and further facility-to-facility, as this would enhance effective management of patient information and data, thus affecting positively the performance. The study further recommends that @ture stu'dAiefs should look into the relationship between use of IS and performance of public HC facilities.Item Information Systems Implementation and Performance of Floricultural Firms in Nairobi Metropolitan, Kenya(Kenyatta University, 2022-04) Mulei, Joseph NthengeFloricultural sector in Kenya has been a key contributor to the economic growth though it has not performed optimally as compared to other global floricultural firms. Floricultural farming was introduced in Kenya by Europeans in 1960s.The demand for the Kenyan floricultural sector products has increased and this has made the local farmers to join the sector. From the literature, it is evident that the performance of this sector was not doing well due to failure on implementation of information’s systems which could help in cutting down the cost of operation. The performance of floricultural firms can be significantly improved through an Information system that supports long-term improvements in terms of productivity, firm efficiency, and effectiveness. The specific goal of this study was to determine the information systems implementation factors, and floricultural firms’ performance in Nairobi metropolitan. In order make a clear, consistent outcome in this study, the researcher used the Technology Acceptance Model and Diffusion of innovative. Additionally, empirical literature was used in this study to exemplify the need. The Study utilized a descriptive research design. Additionally, stratified random sampling was utilized in selecting firms from the sample size of 170 floricultural firms. The study narrowed down to 51 firms. The researcher collected primary data using structured questionnaire, which were distributed to the selected sample size. The list of the flowers firms was obtained from the Kenya flower council (KFC) website which a Kenyan certification for flower firms in Kenya. The target population comprised 51 floricultural firms of the total population in Nairobi Metropolitan. Data analysis included quantitative techniques for this research performed using multiple regression and descriptive analysis. The study results indicates that most of the floricultural firm’s management level was mainly male dominated. The study concluded most respondents agreed that top management should allocate enough financial resources select the best vendors who are involved in implementation of the outsourced information systems. Additionally, organization structure was not composed of the information systems expert and should be emphasized when implementing information systems to enable the firms to optimize the performance as majority of the respondent agreed that this was not the case. Majority of the respondent were neutral about the contribution of the technology infrastructure to the performance of the firm. Information systems security plays a critical role in all sectors and as such, floricultural sector should also ensure that their information system security is guaranteed as majority of the respondents agreed that a single breach of information security could affect the performance of the firm. The multiple linear regression analysis results showed that Information system security and top management support to be the significant factors respectively, while organization structure and technology infrastructure were not significant respectively. From the results the researcher concludes that the top management should support training and provision of the required financial support to be the most important aspect driving the performance of the floricultural sector. Moreover, Information systems security trainings should be emphasized and provide the required skilled workforce in managing the IS security. The study further recommends that for performance of the floricultural firms to remain competitive, the management should consider supporting the trainings of information’s systems and security of the systems.Item Resource Management Practices and Performance of Livelihood Projects in Nairobi City County, Kenya(Kenyatta University, 2020-11) Kibiti, Kawira LoiseAbstractItem Project Governance and Performance of Affordable Housing Projects in Kenya(Kenyatta University, 2023-11) Mwangi, Monicah WambuiItem Project Life Cycle Management and Performance of Water Projects in Murang’a County, Kenya(Kenyatta University, 2022-10) Gichure, Grace WangariAbstract